Order
Cancellation:
Purchase Orders form a contractual obligation by the Buyer to
accept the product(s) purchased at the agreed price and within
the agreed payment term(s). Order cancellations are generally
not accepted. In force majeure cases and at the discretion of X-TRONIX,
a cancellation can be accepted, subject to a cancellation fee of
30% for off the shelf items or 50% for standard products
built-on-order. Custom executions (manufacturing of products
specific to a single customer) will be subject to an 85% minimum
cancellation fee. X-TRONIX will treat force majeure cases in a
fair manner but reserves the right to determine the final charge
due by the Buyer and the Buyer agrees to pay in full the said
charge.
Payment
Terms:
Payments must be received at X-TRONIX on the due date agreed at
time of order. Late payments are subject to a financing and
administrative charge of 2% per month or weekly portion thereof.
Delivery
Delay:
Expressed as a best estimate at time of quotation, delivery
defines the shipping time after receipt of the order at the
factory and any advance payment agreed. If the product is on
stock in our warehouse, delivery defines required shipping time
thereof. No penalties due to late delivery will be accepted
beyond what may have been negotiated before placing the order
and confirmed in writing by X-TRONIX as accepted.
Taxes &
Duties:
Except where expressly mentioned in the quotation and order
acknowledgement, all taxes and/or duties in Buyer's country are
to his account.
Product
Warranty:
Unless otherwise indicated in our quotation, X-TRONIX warrants
products to be free of defect due to poor workmanship or
material for a period of 12 months from date of shipment.
Items
considered as «expendable» such as filaments, heater cartridges,
etc. carry a 60 days warranty from date of shipment. Consumables
may be subject to no warranty or a limited warranty. Certain
sub-equipment built into a system (e.g. pumps, gauge controller,
deposition monitors, etc.) carry the system warranty but in some
cases may carry their own original equipment manufacturer's
warranty, normally contained in the product's instruction
manual.
At our option
we will repair or replace a defective item free of charge. Not
covered by warranty are shipping expenses and damage to returned
goods due to improper packaging; damage occurring under extreme
conditions for which the product was not designed for;
unauthorized repair attempts or modifications made by the user
to the product.
Returned
Goods:
Please obtain return shipment authorization prior to
return of goods. Further, any instrument, sub-equipment or
sub-components returned for repair must be certified to be free
of hazardous or toxic materials.
Ownership of
Products:
X-TRONIX will retain ownership of the product(s) until payment
is received in full from Buyer.
Liability:
All liabilities are passed on to buyer once the product leaves
the factory (or our warehouse when shipped from the latter). In
all instances liability is limited to repair or replacement and
X-TRONIX shall not be held liable in any form of action for
incidental or consequential damages to property or person. The
foregoing is in lieu of all other warranties, expressed or
implied, including the warranties of merchantability and fitness
for particular purposes. Representation and Warranties made by
any person, including distributors and representatives of X-TRONIX,
which are inconsistent or in conflict with the terms herein
shall not be binding upon X-TRONIX unless reduced to writing and
approved by an expressly authorized officer of X-TRONIX.
Liability during transit is governed by the INCOTERMS in force
at time of shipment, a copy of which can be obtained from your
local Chamber of Commence.
Arbitration:
Any dispute arising in connection with a Purchase Order placed
on X-TRONIX which cannot be resolved by goodwill negotiation
will be of the jurisdiction of Swiss law and courts.
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